Refund Policy

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (info@petalwhispers.com) at first.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 30 days after you receive them.
  • All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

Non-returnable items:

  • Damage/Lost caused by customers is non-refundable.

General Return Process

  • Initiate a return: Please email us at info@petalwhispers.comwith photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
  • If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
  • No restocking fee to be charged to the consumers for the return of a product.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  • If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at info@petalwhispers.com.

Please Note: we do not refund our original shipping cost.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

 

Email: info@petalwhispers.com

 

ABOUT US

Alice's childhood unfolded in her grandmother's enchanted garden, where flowers exuded magic. Guided by her grandmother, Alice learned that the beauty of flowers emanates from freedom and resilience. The flowers would gracefully dance at midnight, awakening a dreamlike realm. As Alice blossomed into a designer, she interwove the inspiration from her childhood garden into her creations, crafting a vision of liberated beauty for every woman.

Our floral watch straps seamlessly blend classic charm with individualized design, each one a hand-painted masterpiece with intricate textures that are utterly unique. Adorning these watch straps transports you to a fantastical dreamscape, enveloped in the embrace of beauty and unparalleled craftsmanship.

OUR FABRIC

Tana is a fabric built by obsession – a living thing that has grown and evolved with each new technological development and artistic movement across the last century, in a bespoke process fine-tuned by each generation of Liberty experts. Rigorously quality controlled at every stage, the result is a famous masterpiece of fabric technology: fine, cool, comfortable and durable, with a brilliant reproduction of thedesign studio’s lustrous prints.

What is the history of Tana Lawn cotton?

Since the late 1890s Liberty has been experimenting with cotton lawn, a smooth plain weave prized for its ultra-soft and durable qualities. In the early 1930s, Liberty’s then-Cotton Buyer William Hayes Dorell helped to establish a new Liberty signature, Tana Lawn cotton – and a brand legend was born. The ground-breaking product was named after Lake Tana in Ethiopia, where its unique long-staple cotton fibres originated. Back in the UK the silk-like threads were spun into lustrous form, printed with colourful ink, and turned into a material that would change the textile industry forever.

Where is Liberty Tana Lawn made?

Today, every bolt of Tana is the product of a bespoke production process: designed by the in-house studio artists, then printed at Liberty’s own Italian mill, close to Lake Como. Skilled technicians oversee the production of many hundreds of different designs, using a combination of traditional screen printing and cutting-edge digital printing techniques. The cotton fibre used in Tana is grown in India, Egypt and US.

What thread count is Tana Lawn?

Tana is made from specially selected ultra-fine long staple cotton, woven from 70 and 100 ply yarns and subjected to a lengthy series of preparations to ensure its distinctive qualities of handle, lustre and stability. It has a thread count of 240.

Is there an Organic Tana Lawn cotton?

Yes – Liberty Fabrics offers a GOTS-certified Organic Tana Lawn cotton version. For Organic Tana, the process is verified and certified at every stage of the supply chain to meet with GOTS (Global Organic Textile Standard) requirements – from growing and spinning, to bleaching, mercerising and printing, and all the way to final finishing and packaging.

What can Tana Lawn cotton be used for?

Loved by Liberty Fabrics enthusiasts across generations, Tana has always sparked the creativity of designers. It has been continuously reinterpreted by globally renowned luxury design houses and home crafters alike, possessing the chameleonic ability to exude classic or eccentric, nostalgic or cutting-edge aesthetics at will.

As one of the most versatile fabric bases on the market, Tana boasts a silk-like touch, a lustrous color palette, and exceptional comfort. Additionally, it is machine washable with a breathable construction. Its applications are diverse, ranging from crafting homewares or accessories to creating distinctive fashion pieces or quilted artworks – the possibilities are as boundless as one's imagination. In a groundbreaking move, Tana was even employed in petalwhisper as an Apple Watch strap, showcasing its unparalleled uniqueness and beauty.